Comarch Communications Advances Automated Service Assurance in Phase III of a TM Forum Catalyst Project

As an active TM Forum member, Comarch Communications will participate in a TM Forum Catalyst project: "Wholesale broadband as a service: The future of service assurance – Phase III." Working alongside industry champions and partners, such as Cityfibre and Vodafone, Comarch Communications has helped shape a globally reusable, automated solution for the connectivity industry.

Standardizing cross-domain service reliability

TM Forum Catalyst projects are collaborative, proof-of-concept programs where industry leaders and specialists work together to build interoperable ecosystems. These projects utilize TM Forum’s Open Digital Architecture (ODA) and Open APIs to develop standardized frameworks that solve major industry challenges, reduce integration costs, and accelerate partner onboarding.

Following earlier phases of the "Wholesale broadband as a service: The future of service assurance" project that successfully standardized broadband service ordering and automated the end-to-end order-to-provisioning flow, Phase III tackles the critical, complex challenge of service assurance: managing faults, outages, and service quality after the service goes live.

Historically, when an end customer experienced a loss of service or degraded performance, resolving the issue across the organizational boundaries of Service Providers and Network Operators involved manual handoffs and inconsistent processes. Furthermore, different markets use different technical standards (such as TMF and the German S/PRI interface), making communication difficult.

To solve this, the Catalyst project aims to build a reference architecture connecting Service Provider and Network Operator stacks via TM Forum Open APIs, powered by AI Agents. This AI-driven solution actively coordinates cross-domain troubleshooting, automates fault management, and intelligently bridges the gap between modern TMF standards and legacy non-TMF interfaces such as S/PRI.

Strategic contributions to Open Digital Architecture

Comarch Communications plays an active role as a core team member in realizing this vision. The company’s involvement is integral to demonstrating that adopting standardized TMF interfaces directly translates into faster, more efficient implementations. By helping deliver this API-driven framework, Comarch Communications helped resolve gaps in ODA definitions and demonstrated that AI agents can effectively mediate between standardized APIs and legacy systems. This eliminates the need for costly, bespoke development for each new partner and allows operators to modernize their architecture incrementally.

"The complexity of managing wholesale broadband across international borders often leads to operational silos that hinder service quality," stated Carlos De Jesus Rodrigues, Presales Consultant at Comarch Communications. "Through the collaborative effort, the Catalyst project team has demonstrated that AI-driven orchestration can effectively harmonize Open Digital Architecture with legacy systems. This new universal framework allows to achieve a level of transparency and automation that was previously unattainable in multi-vendor environments."

Impact on the connectivity ecosystem

Thanks to the collaborative efforts of Comarch Communications and its project partners, the telecommunications industry now has a proven framework that delivers:

• Faster fault resolution through automated, AI-driven triage and diagnostics.

• Real-time status visibility and seamless cross-domain ticketing, eliminating "blind spots" for Service Providers.

• Lower operational costs by removing manual handoffs and complex custom integrations.

• A premium, uninterrupted experience for the end customer, who benefits from fewer prolonged outages and higher first-call resolution rates.

With the completion of Phase III, the Catalyst project has successfully closed the end-to-end wholesale broadband lifecycle, defining "Wholesale Broadband as a Service" as the definitive future of service assurance.

The results of this and other Catalyst proof-of-concept projects will be presented at DTW Ignite 2026, which will take place from June 23 to 25 in Copenhagen.