Your gateway to a self-healing network ecosystem, leveraging AI/ML to proactively resolve faults and automate root cause analysis for uncompromising service reliability.
Multi-Source, Multi-Domain Intelligence
Automatically aggregate operational and contextual data from multiple sources, including Network Management Systems, Cloud Resources, Performance Management, and Customer Complaints, alongside external signals such as weather conditions and social events. The system intelligently filters, deduplicates, and correlates this information to eliminate blinking and noise patterns, delivering a minimal yet sufficient, high-quality data set that enhances operator situational awareness and supports faster, more confident decisions.
Context-Aware Automation
Deliver the right level of automation tailored to each customer’s needs and preferences. The system leverages the most effective automation methods, from simple filtering and time- or geography-based grouping to advanced machine learning and generative AI. It intelligently balances process complexity, required speed, and event volume to ensure optimal performance and operational efficiency in every scenario.
Autonomous Root Cause Analysis
Automatically detect the primary source of anomalies by analyzing network data alongside contextual signals such as weather conditions and abnormal service demand. The system correlates this with up-to-date information on network structure and hierarchy to identify root causes accurately, enabling faster, more effective actions that minimize impact on delivered services.
Priority-Based Impact Management
Use automated Service Impact Analysis (SIA) based on your SLAs and service categories during anomalies. Prioritize critical services to protect key commitments and minimize reputational risk when full service levels cannot be maintained.
Service Risk Control
Act as a supervisory control layer over all activities that could affect service availability, quality, or security — including changes initiated by other systems. The product enables you to suspend, postpone, and safely test high-risk operations before execution, minimizing disruption and protecting customer experience, particularly for business-critical services.
Enhance and Safeguard Customer Experience
Our fault management system redefines service management through collaboration between people and Artificial Intelligence, driving smarter and more resilient operations.
Automated Anomaly Analysis
Deploy teams of collaborating cross-domain AI agents for specialized investigative tasks to accelerate detection, diagnosis, and resolution of incidents with unmatched precision and speed.
Control During Implementation
Leverage intelligent inventory data and network topology integration at every stage of deployment to effectively coordinate resources and resolve complex challenges with the highest confidence.
TMF-Native Integration
Adopt Open Digital Architecture (ODA) principles and use standardized, TM Forum–certified interfaces to ensure seamless interoperability across your digital ecosystem.
Predictable Management
Collect and analyze alarm data across your systems to understand patterns of frequency and timing. Use these insights to anticipate and prevent future incidents.
Knowledge Accumulation (Self-Learning)
Capture and reuse operational experience by automating processes and preserving activity histories to build an AI-ready knowledge base that continuously improves performance.
Highest Openness and Configurability
Gain complete freedom to configure the Comarch Ecosystem by tailoring processes and automation to your needs through intuitive interfaces and guided setup.
TM Forum–Aligned Digital Architecture
Comarch Communications delivers an ODA-aligned portfolio with 21 TM Forum–compliant Open APIs, enabling standardized, API-driven integration across OSS/BSS domains. Our architecture follows Open Digital Architecture principles to ensure modularity, interoperability, and seamless integration with external systems.
Your vision, our solutions
We are here to help you address your business challenges. Just leave a message, and we will guide you through. We will present a custom-fitted offer for your company’s individual needs.