Comarch Recognized Among 20 Representative Vendors in the 2024 Gartner® Market Guide for CSP Service and Network Assurance Solutions

Comarch is thrilled to be recognized in the 2024 Gartner® Market Guide for CSP Service and Network Assurance Solutions. The company believes this recognition in the Gartner Market Guide report underscores the exceptional value Comarch brings to communications service providers (CSPs) aiming to accelerate their digital transformation.

To provide an impartial overview of companies that meet the criteria listed in the report, the key findings highlight that “Currently deployed assurance architecture and solutions at communications service providers (CSPs) are not adequate to deliver support for new services, sufficiently drive cost-efficiencies in operations and improve customer experience. Many CSPs face a technical debt, with inefficient solutions that need to be modernized, consolidated and simplified while adding intelligence and automation..” As such, the report recommends that “Generative AI (GenAI), hyperautomation and AIOps are all at a relatively early stage in the CSP assurance market, but are rapidly becoming key requirements and areas of investment by CSPs and vendors alike.” 

According to Gartner, CSP CIOs who strive to modernize their service and network assurance should ”Evaluate and prioritize near-term use cases for AI/ML to enable evolving service needs and increase efficiency in operations. Focus initially on areas with the biggest impact, such as improved handling of high volume faults and tickets with automated identification, correlation and clustering, and resolution to free up expert staff for more complex tasks.”

Tymoteusz Wrona, Head of Presales in Telecommunications Division at Comarch, commented: "We are proud to be recognized in the 2024 Gartner® Market Guide report for the second consecutive year. We believe that our selection as one of the 20 representative vendors underscores the reliability, flexibility, and universality of our advanced technologies supported by AI-based automation algorithms."

Gartner, Market Guide for CSP Service and Network Assurance Solutions, By Susan Welsh de Grimaldo, Amresh Nandan, 12 November 2024.

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