Comarch Mentioned in Four Gartner® Reports for 2025

Gartner included Comarch in four research publications, namely: 

• Hype Cycle™ for Operations and Automation in the Communications Industry, 2025 
• Hype Cycle for Customer Experience and Monetization in the Communications Industry, 2025 
• Hype Cycle for Private Mobile Network Services, 2025 
• Competitive Landscape: CSP Customer Management and Experience Solutions

Comarch is listed as a Sample Vendor in the Partner Ecosystem Management Platforms for CSPs and Service and Resource Orchestration categories that support service fulfillment and service assurance. The company also offers products enabling next-generation business collaboration through integrated solutions and the adoption of AI-powered, automation-driven operational models.

The European company is also included as a Sample Vendor in the Gartner Hype Cycle for Customer Experience and Monetization in the Communications Industry, 2025 report. Its Business Support Systems portfolio strengthens customer centricity, real-time charging capabilities, and flexible product catalog management, addressing the growing need for diversified revenue models.

Comarch's inclusion as a Sample Vendor relates to its support for complex B2B collaboration with CSPs and their partners, including co-development, co-selling, and co-marketing. These capabilities are reinforced by advanced data gathering and sharing, joint roadmap planning, and robust integration, which help CSPs capture value in the enterprise market.

The company’s mention in the 2025 Gartner Competitive Landscape: CSP Customer Management and Experience Solutions report reflects its ability to deliver integrated solutions such as AI-assisted process automation, hyperpersonalized customer journeys, advanced product catalog management, and related features, which are crucial for improving customer satisfaction, reducing churn, and supporting complex sales and service processes across multiple channels.

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