Comarch Mentioned in 2022 Gartner® Competitive Landscape: CSP Customer Management and Experience Solutions Report

June 2022, Poland – Comarch has been listed in the 2022 Gartner® report for CSP Customer Management and Experience Solutions.

The Gartner® report includes aspects such as market definition, description, key findings and future recommendations. “Gartner has identified five competitive trends related to how CM&X vendors are addressing the three focus areas.” Among key recommendations, Gartner® states “incorporate business outcomes as part of project delivery through an adequate project roadmap, focusing on business KPIs that customers prioritize, and customer success functions.” Further, to “create a clear, differentiated strategy to compete going forward by focusing on products for specific market segments and developing partnerships for a targeted value proposition.”.

Comarch is mentioned in the report among eight competitive profiles of CM&X vendors in the BSS customer management and experience market. According to the report, “vendors were included in the document based on their prominence, focus and customer base to showcase the different competition trends.” The report states “many BSS CM&X solution providers are enhancing BSS capabilities that support CSP growth areas such as digital consumer segments, B2B and vertical markets with ecosystem and partnership capabilities support.” 

Gartner says “these five competitive trends reflect how different BSS CM&X vendors position themselves, what they invest in, how they address the different focus areas and how they compete:

1. Vendors that focus on cloud-first and cloud-native CM&X solutions that are ready for cloud-native deployments.
2. Vendors that primarily target helping CSPs expand into new segments, ecosystems, verticals and marketplaces.
3. Vendors that help CSPs move to standard product and CSP lead customization using low-code/no-code technologies, open source components, local development and composable best-of-breed architecture.
4. Current CM&X market leaders that focus on full-stack solutions, tight integration with network capabilities, high capacity and reliability while modernizing their solutions with cloud capabilities.”*

The report notes new emerging companies that aim to enhance CSPs’ capabilities for business growth, automation, or state-of-the-art digital self-care by accelerating business transformation with new technologies, sales and marketing capabilities. 

“We believe that our values and the way we operate are in line with the requirements set by Gartner® in this report. Comarch is focused on digitization and automation with cross-channel customer experience for the B2B segment with 5G and IoT offers. Our system is standardized by TM Forum Open API, thanks to which we can provide versatile and flexible services”, says Andrzej Zasadziński, Head of Telco BSS Division at Comarch.

Moreover, Gartner® outlined the strategic planning assumptions. It is indicated that “by 2024, 50% of BSS suppliers will offer cloud-based SaaS and platform as a service (PaaS) for specific business outcomes for CSPs; the number is about 10% in 2021.”  

*Gartner, “Competitive Landscape: CSP Customer Management and Experience Solutions “, Juha Korhonen, Amresh Nandan, Chris Meering, Susan Welsh de Grimaldo, 8 June 2022. 

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