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Comarch to sponsor Customer Experience Management (CEM) in Telecoms World Summit
Comarch to sponsor Customer Experience Management (CEM) in Telecoms World Summit, which will take place in Singapore from 20 – 21 October 2016.
This year’s conference is dedicated to case studies and perspectives shared by telecoms operators, on the benefits of implementing CEM. During the event there will also be plenty of discussions highlighting the challenges, difficulties and results of adopting a customer-oriented strategy.
The summit will concentrate on the following subjects:
Successful CEM strategy implementation worldwide
Building a customer-first culture
Driving a seamless customer experience
Increasing ROI through effective CEM strategy
Transforming your organization digitally
Customer experience metrics and KPIs – beyond NPS
Contact Center best practices
Looking to the future – what’s next for CEM?
Comarch’s approach to Customer Experience Management will be presented by Wojciech Dziunikowski, Head of Product Management in the Integrated Assurance & Analytics department. He manages a whole range of products and solutions within the Comarch OSS portfolio, Including Customer Experience Management, BSS/OSS Data Analytics, Service Quality Management, Service Assurance and Fault Management.
To find out more about our solution dedicated to CEM, please visit our website and read the white paper on How Telecoms Can Become Pro-active in Managing Customer Experience
To meet Comarch experts during the conference please contact Pawel Klęczek at pawel.kleczek@comarch.com or Alvin Koh at alvin.koh@comarch.com.
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